Commitment to Customers

Knowsley-June'14

Our expertise in manufacturing highly complex and precise components means we can handle the demanding standards of any industry. Our aim is to be as flexible as possible for all our customers, meeting their needs and accommodating change as our customer demands change and evolve.

Our continuous improvement programme means that we actively insure to make life easier for our customers. We strive to assist our customers to be more productive, as well as more profitable. We do this by reducing lead times, stripping-out non-value added activities and reducing component costs without any compromise to quality.

Our goal is to exceed our customers’ expectations with respect to quality, delivery, and cost. We strive to build partnerships based on trust and a mutual understanding. We build open and progressive relationship with customers built on value for money, trust and reliability. Flexibility, customer support and team-working underpin everything we do.

Beverston Engineering is proud of its reputation for delivering quality products on time and exceeding customers’ expectations.

Key Account Management principles are adopted to represent customers’ interests and provide responsive communication at all times.

Key Performance Indicators (KPI) are managed to ensure performance is monitored and maintained at all times.